Terms & Conditions
# Botflo Privacy Policy
**Effective Date:** 24 August 2026
**Last Updated:** 24 August 2026
Botflo ("Botflo", "we", "us", or "our") respects your privacy and is committed to protecting the personal and business information you provide while using our website, software, APIs, WhatsApp automation platform, CRM features, integrations, and related services (collectively, the "Services").
This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you use Botflo.
By using Botflo, you acknowledge that you have read and understood this Privacy Policy.
## 1. Information We Collect
Depending on how you use Botflo, we may collect the following information:
### 1.1 Account Information
When you create an account, we may collect:
* Name
* Company or business name
* Email address
* Mobile/phone number
* Billing information
* Login credentials
* Business information
* GST or tax-related information where required
* Account preferences
### 1.2 WhatsApp and Messaging Information
If you connect a WhatsApp Business Account, WhatsApp Business Platform account, or related Meta services with Botflo, we may process information necessary to provide the requested services, including:
* WhatsApp Business Account identifiers
* WhatsApp Business phone number identifiers
* Customer phone numbers
* Customer names
* Incoming and outgoing messages
* Message IDs
* Message timestamps
* Message status information
* WhatsApp templates and template status
* Media and files transmitted through supported messaging functionality
* Product/catalogue information
* Conversation information
* Webhook data
* Other information made available through the APIs and permissions you authorize
Botflo processes this information to provide messaging, automation, CRM, analytics, customer support, and related functionality.
### 1.3 Integration Information
If you connect third-party services such as Meta, WhatsApp, Facebook, Instagram, WooCommerce, Shopify, Google services, CRM systems, payment providers, or other supported platforms, we may process information required to establish and operate those integrations.
This may include access tokens, account IDs, integration IDs, webhook information, API responses, and other technical information.
We do not intentionally request passwords for third-party services where an official authorization mechanism is available.
### 1.4 Payment Information
Payments may be processed through third-party payment providers.
Botflo may receive transaction-related information such as:
* Transaction ID
* Payment status
* Amount
* Currency
* Customer/billing information
* Payment provider reference
We generally do not store complete credit/debit card numbers or banking credentials on our servers unless specifically stated otherwise.
### 1.5 Technical Information
When you use Botflo, we may automatically collect:
* IP address
* Browser type
* Device information
* Operating system
* Login and activity logs
* API request information
* Error logs
* Usage statistics
* Cookies and similar technologies
## 2. How We Use Information
We may use collected information to:
* Create and manage your account
* Provide Botflo services
* Send and receive WhatsApp messages through authorized integrations
* Process automation workflows
* Manage contacts and customer information
* Provide CRM functionality
* Process API requests and webhooks
* Synchronize information with connected platforms
* Provide analytics and reporting
* Process payments and subscriptions
* Provide customer support
* Detect fraud, abuse, spam, and unauthorized activity
* Maintain security
* Troubleshoot technical problems
* Improve our products and services
* Communicate important account or service updates
* Comply with applicable laws and legal requirements
We do not sell your customer database or WhatsApp conversation data as a commercial data product.
## 3. Customer Data and Your Responsibility
If you use Botflo to store or process information belonging to your customers, leads, employees, or other individuals ("Customer Data"), you remain responsible for ensuring that you have the appropriate legal basis, permissions, notices, and consents required to collect and process such information.
You are responsible for:
* Obtaining required customer consent
* Providing appropriate privacy notices
* Sending communications only where legally permitted
* Following WhatsApp/Meta policies
* Following applicable Indian data protection laws
* Ensuring that your messages and marketing campaigns comply with applicable regulations
* Maintaining accurate customer information
* Using Botflo only for lawful purposes
Botflo acts as a technology service provider for the processing of Customer Data based on your instructions and configured use of the Services.
## 4. WhatsApp and Meta Services
Botflo may use services provided by Meta Platforms, Inc. and/or its affiliates, including WhatsApp Business Platform, Facebook, Instagram, and Meta Graph APIs.
When you connect a Meta or WhatsApp account, information may be exchanged between Botflo and the relevant Meta services based on the permissions you authorize.
Your use of WhatsApp and Meta services is also subject to their respective terms, policies, and privacy requirements.
Botflo does not control the policies, availability, functionality, or processing practices of third-party platforms.
## 5. Sharing of Information
We may share information with:
### Service Providers
We may use trusted third-party providers for:
* Cloud hosting
* Database infrastructure
* Email delivery
* SMS/WhatsApp communication
* Payment processing
* Analytics
* Customer support
* Security
* Monitoring
* Backup and infrastructure services
These providers may process information only as necessary to provide their services.
### Legal Requirements
We may disclose information where reasonably necessary to:
* Comply with applicable law
* Respond to lawful government requests
* Protect our rights or property
* Investigate fraud or abuse
* Protect users or the public
* Enforce our Terms and Conditions
### Business Transfers
If Botflo is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
## 6. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or destruction.
Depending on the service, security measures may include:
* Encryption in transit
* Access controls
* Authentication mechanisms
* Secure API communication
* Logging and monitoring
* Backup mechanisms
* Restricted employee access
However, no internet-based service can guarantee absolute security.
## 7. Data Retention
We retain information for as long as reasonably necessary to:
* Provide the Services
* Maintain your account
* Meet contractual obligations
* Resolve disputes
* Maintain business and transaction records
* Comply with legal obligations
* Prevent fraud and abuse
After information is no longer required, we may delete, anonymize, or securely archive it in accordance with our retention practices and applicable law.
Certain backup or log systems may retain information for a limited additional period.
## 8. Cookies
Botflo may use cookies and similar technologies for:
* Authentication
* Session management
* Security
* Remembering preferences
* Analytics
* Improving website performance
You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.
## 9. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
* Request access to your information
* Request correction of inaccurate information
* Request deletion where legally permitted
* Withdraw consent where applicable
* Request information about processing
* Raise a complaint regarding privacy practices
Requests may be subject to verification and applicable legal limitations.
## 10. Account and Data Deletion
You may request deletion of your Botflo account and associated information by contacting us.
Upon receiving a valid deletion request, we will take reasonable steps to delete or anonymize applicable information, subject to:
* Legal retention requirements
* Outstanding financial or contractual obligations
* Fraud prevention requirements
* Backup retention periods
* Dispute resolution requirements
Deletion of your Botflo account does not necessarily delete information maintained by Meta, WhatsApp, payment providers, or other third-party services.
## 11. Children's Privacy
Botflo is intended for businesses and professional users and is not designed for children.
We do not knowingly collect personal information directly from children in violation of applicable law.
## 12. Third-Party Services
Botflo may contain integrations or links to third-party services.
We are not responsible for the privacy practices, security, availability, or content of third-party services.
You should review the privacy policies of third-party services before connecting or using them.
## 13. International Data Processing
Depending on the infrastructure and third-party services used by Botflo, information may be processed or stored in India or other countries.
Where required by applicable law, we will implement appropriate safeguards for such processing.
## 14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on the Botflo website with the revised "Last Updated" date.
Your continued use of the Services after an update constitutes acceptance of the updated Privacy Policy to the extent permitted by law.
## 15. Contact Us
For privacy-related questions, requests, or complaints, contact:
**Helixglobe**
**Email:** [[privacy@yourdomain.com](mailto:info@helixglobe.in)]
**Website:** [https://helixglobe.in]
**Address:** [Dilsukh Nagar Hyderabad]
For privacy complaints, please include sufficient information for us to identify your account and understand your request.
← Back to Helix Globe
**Effective Date:** 24 August 2026
**Last Updated:** 24 August 2026
Botflo ("Botflo", "we", "us", or "our") respects your privacy and is committed to protecting the personal and business information you provide while using our website, software, APIs, WhatsApp automation platform, CRM features, integrations, and related services (collectively, the "Services").
This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you use Botflo.
By using Botflo, you acknowledge that you have read and understood this Privacy Policy.
## 1. Information We Collect
Depending on how you use Botflo, we may collect the following information:
### 1.1 Account Information
When you create an account, we may collect:
* Name
* Company or business name
* Email address
* Mobile/phone number
* Billing information
* Login credentials
* Business information
* GST or tax-related information where required
* Account preferences
### 1.2 WhatsApp and Messaging Information
If you connect a WhatsApp Business Account, WhatsApp Business Platform account, or related Meta services with Botflo, we may process information necessary to provide the requested services, including:
* WhatsApp Business Account identifiers
* WhatsApp Business phone number identifiers
* Customer phone numbers
* Customer names
* Incoming and outgoing messages
* Message IDs
* Message timestamps
* Message status information
* WhatsApp templates and template status
* Media and files transmitted through supported messaging functionality
* Product/catalogue information
* Conversation information
* Webhook data
* Other information made available through the APIs and permissions you authorize
Botflo processes this information to provide messaging, automation, CRM, analytics, customer support, and related functionality.
### 1.3 Integration Information
If you connect third-party services such as Meta, WhatsApp, Facebook, Instagram, WooCommerce, Shopify, Google services, CRM systems, payment providers, or other supported platforms, we may process information required to establish and operate those integrations.
This may include access tokens, account IDs, integration IDs, webhook information, API responses, and other technical information.
We do not intentionally request passwords for third-party services where an official authorization mechanism is available.
### 1.4 Payment Information
Payments may be processed through third-party payment providers.
Botflo may receive transaction-related information such as:
* Transaction ID
* Payment status
* Amount
* Currency
* Customer/billing information
* Payment provider reference
We generally do not store complete credit/debit card numbers or banking credentials on our servers unless specifically stated otherwise.
### 1.5 Technical Information
When you use Botflo, we may automatically collect:
* IP address
* Browser type
* Device information
* Operating system
* Login and activity logs
* API request information
* Error logs
* Usage statistics
* Cookies and similar technologies
## 2. How We Use Information
We may use collected information to:
* Create and manage your account
* Provide Botflo services
* Send and receive WhatsApp messages through authorized integrations
* Process automation workflows
* Manage contacts and customer information
* Provide CRM functionality
* Process API requests and webhooks
* Synchronize information with connected platforms
* Provide analytics and reporting
* Process payments and subscriptions
* Provide customer support
* Detect fraud, abuse, spam, and unauthorized activity
* Maintain security
* Troubleshoot technical problems
* Improve our products and services
* Communicate important account or service updates
* Comply with applicable laws and legal requirements
We do not sell your customer database or WhatsApp conversation data as a commercial data product.
## 3. Customer Data and Your Responsibility
If you use Botflo to store or process information belonging to your customers, leads, employees, or other individuals ("Customer Data"), you remain responsible for ensuring that you have the appropriate legal basis, permissions, notices, and consents required to collect and process such information.
You are responsible for:
* Obtaining required customer consent
* Providing appropriate privacy notices
* Sending communications only where legally permitted
* Following WhatsApp/Meta policies
* Following applicable Indian data protection laws
* Ensuring that your messages and marketing campaigns comply with applicable regulations
* Maintaining accurate customer information
* Using Botflo only for lawful purposes
Botflo acts as a technology service provider for the processing of Customer Data based on your instructions and configured use of the Services.
## 4. WhatsApp and Meta Services
Botflo may use services provided by Meta Platforms, Inc. and/or its affiliates, including WhatsApp Business Platform, Facebook, Instagram, and Meta Graph APIs.
When you connect a Meta or WhatsApp account, information may be exchanged between Botflo and the relevant Meta services based on the permissions you authorize.
Your use of WhatsApp and Meta services is also subject to their respective terms, policies, and privacy requirements.
Botflo does not control the policies, availability, functionality, or processing practices of third-party platforms.
## 5. Sharing of Information
We may share information with:
### Service Providers
We may use trusted third-party providers for:
* Cloud hosting
* Database infrastructure
* Email delivery
* SMS/WhatsApp communication
* Payment processing
* Analytics
* Customer support
* Security
* Monitoring
* Backup and infrastructure services
These providers may process information only as necessary to provide their services.
### Legal Requirements
We may disclose information where reasonably necessary to:
* Comply with applicable law
* Respond to lawful government requests
* Protect our rights or property
* Investigate fraud or abuse
* Protect users or the public
* Enforce our Terms and Conditions
### Business Transfers
If Botflo is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
## 6. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or destruction.
Depending on the service, security measures may include:
* Encryption in transit
* Access controls
* Authentication mechanisms
* Secure API communication
* Logging and monitoring
* Backup mechanisms
* Restricted employee access
However, no internet-based service can guarantee absolute security.
## 7. Data Retention
We retain information for as long as reasonably necessary to:
* Provide the Services
* Maintain your account
* Meet contractual obligations
* Resolve disputes
* Maintain business and transaction records
* Comply with legal obligations
* Prevent fraud and abuse
After information is no longer required, we may delete, anonymize, or securely archive it in accordance with our retention practices and applicable law.
Certain backup or log systems may retain information for a limited additional period.
## 8. Cookies
Botflo may use cookies and similar technologies for:
* Authentication
* Session management
* Security
* Remembering preferences
* Analytics
* Improving website performance
You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.
## 9. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
* Request access to your information
* Request correction of inaccurate information
* Request deletion where legally permitted
* Withdraw consent where applicable
* Request information about processing
* Raise a complaint regarding privacy practices
Requests may be subject to verification and applicable legal limitations.
## 10. Account and Data Deletion
You may request deletion of your Botflo account and associated information by contacting us.
Upon receiving a valid deletion request, we will take reasonable steps to delete or anonymize applicable information, subject to:
* Legal retention requirements
* Outstanding financial or contractual obligations
* Fraud prevention requirements
* Backup retention periods
* Dispute resolution requirements
Deletion of your Botflo account does not necessarily delete information maintained by Meta, WhatsApp, payment providers, or other third-party services.
## 11. Children's Privacy
Botflo is intended for businesses and professional users and is not designed for children.
We do not knowingly collect personal information directly from children in violation of applicable law.
## 12. Third-Party Services
Botflo may contain integrations or links to third-party services.
We are not responsible for the privacy practices, security, availability, or content of third-party services.
You should review the privacy policies of third-party services before connecting or using them.
## 13. International Data Processing
Depending on the infrastructure and third-party services used by Botflo, information may be processed or stored in India or other countries.
Where required by applicable law, we will implement appropriate safeguards for such processing.
## 14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on the Botflo website with the revised "Last Updated" date.
Your continued use of the Services after an update constitutes acceptance of the updated Privacy Policy to the extent permitted by law.
## 15. Contact Us
For privacy-related questions, requests, or complaints, contact:
**Helixglobe**
**Email:** [[privacy@yourdomain.com](mailto:info@helixglobe.in)]
**Website:** [https://helixglobe.in]
**Address:** [Dilsukh Nagar Hyderabad]
For privacy complaints, please include sufficient information for us to identify your account and understand your request.